Lorde's Fish and Chips logo Lorde's Fish & Chips

Privacy Policy

How we collect, use, and protect your information

Last updated: 23 February 2026

Introduction

Lorde's Fish and Chips ("we", "our", "us") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and safeguard your personal information when you visit our website at lordesfishandchips.co.uk or interact with our restaurant services.

We are based at 825 Manchester Rd, Unsworth, Bury, BL9 9TP and can be contacted at info@lordesfishandchips.co.uk or by calling 0161 796 0134.

Information We Collect

We may collect and process the following personal data:

  • Contact information: Your name, email address, and phone number when you contact us via our website or by phone.
  • Correspondence: Any messages, feedback, or enquiries you send to us.
  • Website usage data: Information about how you use our website, including your IP address, browser type, and pages visited.
  • Cookies: Small data files stored on your device to improve your browsing experience.

How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your enquiries and provide customer service.
  • To improve our website and the services we offer.
  • To comply with legal obligations.
  • To send you information about our services, where you have consented to receive such communications.

Legal Basis for Processing

We process your personal data on the following legal bases under the UK General Data Protection Regulation (UK GDPR):

  • Consent: Where you have given us clear consent to process your personal data for a specific purpose.
  • Legitimate interests: Where processing is necessary for our legitimate business interests, such as improving our services.
  • Legal obligation: Where we need to comply with a legal requirement.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website or conducting our business, provided they agree to keep your information confidential.

Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 12 months unless you request earlier deletion.

Your Rights

Under the UK GDPR, you have the following rights:

  • The right to access the personal data we hold about you.
  • The right to request correction of inaccurate personal data.
  • The right to request deletion of your personal data.
  • The right to restrict or object to the processing of your personal data.
  • The right to data portability.
  • The right to withdraw consent at any time.

To exercise any of these rights, please contact us at info@lordesfishandchips.co.uk.

Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files placed on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect your experience on our website.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to read the privacy policies of any third-party websites you visit.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully. Visit ico.org.uk for more information.